Here’s our pricing:
Property management: $129 per month.
Leasing (finding a tenant): ½ of the first month’s rent.
Lease renewal: $250 each time we renew a lease for you.
Full property management details here: https://homeladder.com/property-management/
Usually, yes.
About 3 out of 4 renters have pets, so your home will rent faster.
We screen every pet and owner, and our Pet Damage Guarantee helps cover risk.
Note: Assistance animals aren’t “pets” and must be accepted.
How do I get paid?
Direct deposit (ACH): Most owners use this. It’s fast and secure.
Mailed check: Available if you prefer.
When do I get paid?
We send owner payments by the 8th of each month (or the next business day).
Residents send requests to their property manager with photos/video.
We try simple fixes first to avoid a service call.
If needed, we send a trusted vendor at a fair price.
We check if the issue was caused by resident misuse. If yes, the cost is billed to them.
We confirm the job is done right before paying the vendor.
We ask the resident for feedback on speed and quality.
How much will my home rent for?
We visit your home to check condition and special features.
We compare it to similar homes that just rented (MLS).
We look at current competition on Zillow.
We factor in price cuts, season, and days on market.
Then we give you a clear price range and plan.
Fast.
Within 2 business days of signing, we visit the home.
We do a full inspection and give you a fix-it list (if needed).
We request vendor estimates and share a rental estimate.
If the home is ready, we take photos and list it right away.
Usually, if you value your time, yes.
We handle rent, repairs, showings, screening, leases, and laws.
You get fewer headaches and fewer vacancies.
Cost is small compared to time saved and mistakes avoided.
Self-manage if you enjoy DIY, know the laws, and have time for calls nights/weekends.
Will I have one main contact?
How do we communicate? (person, call center, phone tree, chatbot)
Who inspects my home and how often?
How do you find great tenants fast?
Do you profit from maintenance? What’s your plan for preventive care?
These answers will show if their system fits your long-term goals.
Before move-in
Pay the security deposit (usually one month’s rent).
Sign the lease.
Send proof of renter’s insurance.
Put utilities in your name.
Move-in day
We meet you at the home.
We record the move-in condition with photos/video.
We show you: water shut-off, GFCIs, electrical panel, sprinkler timer, A/C filters, and any special features.
Getting settled
How to pay rent.
How to submit maintenance requests (including emergencies).
How to use your online portal.
What’s included in the Resident Benefit Package.
No.
You set the budget—we get your OK for repairs over $500.
We handle the routine stuff and keep you updated.
You see everything in your owner portal and can approve key decisions.
We run credit, eviction, and criminal background checks (third-party software).
We verify income (pay stubs/bank/job).
We call current and past landlords for references.
We follow fair-housing laws every step.
Who pays? The applicant pays the fee.
Who applies? Each adult (18+) must apply and pay.
What does it cover? Credit, criminal, and eviction checks, plus income and rental-history verification.
Refunds? Fees are non-refundable because they pay for these reports.
Important: Applying doesn’t hold the home or guarantee approval. We follow fair-housing laws.
Our average is 14 days.
It can be faster or slower based on price, home condition, location, and season.
Homes that are rent-ready and priced right lease the quickest.
Usually, yes, if it’s the right policy.
You need a landlord (rental) policy, not a homeowner policy.
Ask your agent for enough liability coverage ($1,000,000).
We can refer trusted providers for quotes.
Your renter must carry renter’s insurance. We verify it.
Start with your goal.
Unfurnished (most common)
Longer leases
Lower costs to set up
Less wear and tear
Usually more stable income
Furnished
Higher rent, but
Shorter stays and more turnover
Higher costs (furniture, utilities, replacements)
More hands-on to manage
Rule of thumb:
If you want steady, low-effort income, go unfurnished.
If you want to chase higher rent and don’t mind extra work, try furnished.
95% of our residents take advantage of paying their rent online. The remaining 5% pay their rent in our convenient Gilbert location or various PayNearMe locations.
Move-in: document the home’s condition.
Move-out: compare to move-in and assess damages.
Annual check-up: preventive maintenance visit 4-months before renewal.
You can request extra visits (for a fee), but too many can hurt privacy and lower renewal rates.
Check with your local laws first – some municipalities have added source of income as a protected class, so you may not have an option.
This is the case in Phoenix, Tempe, and Tucson – more cities are considering adding this requirement.
There are pros and cons to these programs.
Investing in rentals with an HOA can have benefits and costs – understand the bylaws and crunch your numbers to decide if the investment makes sense long-term.
Day 1: We send a friendly reminder.
Then we call, email, and text until it’s paid.
We send a formal notice.
If it’s still unpaid by the 15th, we hire our attorney to start eviction.
We keep you updated and work to recover what’s owed.
We do a move-out inspection and compare to move-in photos.
We charge for damages (not normal wear and tear).
We refund any deposit balance within 14 business days.
We switch utilities to our name so service doesn’t lapse.
If you want to re-rent, we start turn work and marketing right away.
Owner Portal: 24/7 access to reports.
Monthly statements: posted in your portal.
Year-end packet: annual statement + W-9.
You can download reports anytime.
Yes, but we don’t recommend it.
We use trusted vendors with fair pricing and quick response.
Handling it yourself can lead to delays, higher costs, or unhappy tenants.
Maintenance is where we save landlords the most time and money.
Simple—30 days’ notice, no penalty.
You can cancel anytime. We don’t lock you into long-term contracts.
Yes. All Home Ladder residents are automatically enrolled in a renter’s insurance program.
Protects their belongings.
Protects your property.
Gives peace of mind to both sides.
Educate: show them when, where, and how.
Convenience: mail filters right to their door.
Verify: check during inspections.
Yes.
You give us the coverage info and portal login.
We contact the warranty company for repairs.
If they can’t fix it fast enough (per landlord-tenant laws), we’ll use our vendors to keep tenants safe and compliant.
We try to collect for 60 days after the tenant leaves.
If not paid, we send it to a collection agency.
They handle letters, calls, and add it to the tenant’s credit report.
If money is recovered, we send it to you with your normal payment.
We collect one month’s rent as the deposit.
It’s kept in our Trust Account until move-out.
After the lease, we inspect the home.
We deduct for damages (not normal wear), based on actual repair cost and useful life.
The balance is refunded to the tenant as required by law.
Tenants: must keep utilities in their own name during the lease.
Vacancies / exceptions: we set them up in your name.
We pay bills for you and upload invoices to your monthly statement.
Laws: Each city/county has its own pool safety rules.
Service required: Every managed home with a pool must have professional pool service.
We hire the vendor: Your manager sets this up and the bill shows on your monthly statement.
Weekly reports: Vendor sends us photos and chemical readings so we know the pool is safe and clean.
We suggest offering all major appliances (fridge, oven, dishwasher, washer/dryer if possible).
Homes with appliances rent faster and get more renewals.
If repairs or replacements are needed, we have trusted vendors to handle it quickly.
Our Locations
